FAQ
Flex Therapy sells physical therapy, balance training and recovery equipment for daily reps at home. Find answers on ordering, shipping, returns and payment below.
Ordering and discount
How do I use the discount code?
Enter FLEX17 at checkout to get 17% off. The discount applies to your order total in the cart.
Get 17% off with code FLEX17.
Where do I get help with my order?
Contact our team by email at support@flextherapy.sale. We answer on business days.
Shipping
How much is shipping?
Shipping is $8 per order. Orders over $40 ship free.
How long does delivery take?
Delivery takes 7 to 15 business days. We ship worldwide, so steady balance work can continue wherever you train.
Returns, refunds and warranty
How do I return an item?
You can return items by mail within 30 days. Email support@flextherapy.sale first, then send the item back by mail for a full refund.
Who pays for return shipping?
Return shipping is your responsibility. When the item is defective, return shipping is free.
What warranty do products have?
Products carry their manufacturer's warranty. The 30-day return by mail for a full refund still applies while you rebuild strength.
Payment
Which payment methods do you accept?
We accept credit cards and PayPal. Use either option at checkout for recovery at home equipment.